Refund Policy
Understand our cancellation system and general no-refund policy, with exceptions only for verified errors.
1. Overview and Consumer Rights
At Ball Engine Studios (operating the website ballengine.app as a brand entity), we provide professional simulation tools with immediate digital access. Because of the nature of digital products, we operate under a strict no-refund policy. Our Starter Studio plan is free permanently and requires no payment details, so you can evaluate the product before you ever pay, and you can cancel a paid subscription at any time via your account settings.
This policy describes our general no-refund stance and the exceptional circumstances (such as billing errors) under which a refund may be issued.
2. Digital Products and Immediate Access
The Creator Studio is a digital product provided via immediate download or streaming access. In accordance with digital consumer law:
UK/EU Statutory Cancellation
By accessing the digital content, you expressly consent to begin the performance of the contract during the 30-day cancellation period and acknowledge that you thereby lose your right to cancel.
Standard Sales
All sales of digital content, including early access codes and subscription fees, are final and non-refundable. We do not offer refunds once access has been initiated or account features have been provisioned.
3. Subscriptions & Renewals
Automatic Renewals
Subscriptions to Creator Pro and Studio Elite tiers automatically renew at the end of the billing cycle (Monthly or Yearly). You can cancel at any time via your dashboard. Cancellation prevents future billing but does not generate a pro-rated refund for the current cycle.
Evaluating Before You Pay
Our Starter Studio plan is free permanently and requires no payment details, so you can evaluate the studio, the simulation modes and the export pipeline before you subscribe. Paid plans are charged in full at checkout and there is no trial period, so please use the free plan to confirm the product suits you first.
4. Refund Exceptions
We do not offer refunds, but we may, at our sole discretion, issue a refund under these exceptional circumstances:
System Errors
Verified technical glitches in billing, processing, or account provisioning.
Double Payments
Accidental duplicate charges for the exact same identical service.
Billing Errors
Discrepancies in charged amounts compared to the selected plan pricing.
5. How to
Request
To request an exception, please contact our billing department directly via email.
Required Information
- Transaction ID
- Account Email
- Detailed Description