Billing FAQ
Short answers to the most common questions about plans, payments and your subscription.
How much does each plan cost?
Starter Studio is free forever. Creator is $29 a month or $240 a year. Pro is $49 a month or $348 a year. Elite is $99 a month or $540 a year. Agency is $199 a month or $948 a year. Automation plans start at $9 a month. Enterprise is arranged with our team. Prices include tax.
Can I get a refund?
No. We do not offer refunds for subscription payments or credit purchases. Cancelling stops future renewals and you keep access until the end of the period you paid for. The refund policy (/refund-policy) explains how genuine billing errors, such as a duplicate charge, are handled.
Can I have one subscription for the Studio and another for automation?
No, and you do not need to. A Studio plan and an automation plan are one subscription at the combined price. Adding or removing automation is a plan change, not a second purchase.
If I upgrade mid-month, do I pay twice?
No. You are charged only the difference. The unused part of your current period is credited against the new plan, and the confirmation window shows the exact amount before you confirm.
If I downgrade, do I lose features straight away?
No. A downgrade is scheduled for your renewal date. You keep everything until then, and nothing is charged today.
When do my exports and cloud render credits reset?
On a paid plan, on your billing date each month, yearly plans included. On the free plan, exports come back monthly from the day you created your account. Your account page shows the exact date. Monthly credits do not roll over; credits you buy last 12 months.
Can I monetize videos I make?
Yes, on every paid plan. Paid Studio plans include a commercial license for the videos you export. Free exports are for personal use and testing.
Will I lose my work if I cancel?
No. Your account, saves, presets, songs and uploads are kept. Paid settings lock again when the plan ends, and subscribing again opens them straight away.
Where do I get a receipt or invoice?
On your account page, Purchase history, "Download receipt" next to each payment. The invoice from the payment partner that sold you the plan is emailed to you when you pay.
Can I subscribe inside an app?
No. Plans are bought on the website, and your plan works everywhere you sign in as soon as you are subscribed.
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